Ticketfly’s Pulse app is up and running again, one week after a hack led the company to take its entire platform offline, a decision one company rep says the company stands behind and “would do again today” if needed.

The relaunch of Pulse means users can once again get ticket counts sent to their phones. Ticketfly.com, the Ticketfly iOS app, Promoter, and Fanbase remain offline.

See Tickets 300×250

Meanwhile, we’re finally starting to understand the full scope of the breach. Site Have I Been Pwned, which allows users to see if their email was included in a data breach, concludes that more than 26 million users were affected. Several Ticketfly database files were uploaded to a public server which contained the name, phone numbers and home and billing addresses of the millions of users. The current data dump does not include credit card numbers or passwords, but the attacker has threatened to release more information. Ticketfly officials have not yet confirmed the number of affected individuals although it has acknowledged that sensitive information was obtained.

“We’re working in consultation with leading third-party forensic and cybersecurity experts and we don’t have a lot of details we can share at this juncture as the investigation is ongoing,” an email sent to clients this morning reads, instructing those seeking additional information to visit the company’s FAQ page.

Dave Brooks
Follow Me

Dave Brooks

Founder & Executive Editor at Amplify Media
Dave Brooks has over 15 years experience as a writer, including eight years as the Managing Editor of Venues Today. He started Amplify in 2014 to give the industry its own voice and turn up the volume on live entertainment.
Dave Brooks
Follow Me

See Tickets Music People 1200×1200