Ticketmaster’s Chief Revenue Officer Cole Gahagan is leaving the primary ticketing giant to work for online sports retailer Fanatics. Gahagan will serve as chief commercial officer for Fanatics, a leadership position created to support the company’s professional and collegiate team business.
Gahagan spent nearly ten years at Ticketmaster and had worked at Live Nation Tickets and Veritix. I’ve written about Gahagan throughout his career and my favorite memory goes back to INTIX 2009 in Salt Lake City when news of the Ticketmaster/Live Nation merger broke during the conference. Within a minute or two of hearing the news, I approached Gahagan, who at the time was working for Live Nation with plans to create a new ticketing platform for the promoter.
I asked him if the rumors were true and he laughed, looked at me and said “Dave…there’s this little thing called the Department of Justice and they would never let that happen.” Before he could finish his sentence, his phone started blowing up, and when he looked down at the message on the screen, his eyes got real large. “I have to take this,” he said. I never saw him again for the rest of the conference.
Gahagan is a smart, capable executive and an excellent communicator and his new role at Fanatics has him reporting directly to CEO Doug Mack. Gahagan will “oversee a new division that was created to provide omni-channel growth opportunities and optimize service and support for the hundreds of professional and collegiate teams across the Fanatics platform,” a press release from the company read. “Gahagan will bring together many company capabilities, including e-commerce, apparel manufacturing and Fanatics’ rapidly expanding in-venue and stadium business, to ensure all team partners can maximize the full range of growth opportunities available to them from Fanatics.”
“Today’s fans demand the absolute best customer experiences, and Fanatics has done a tremendous job setting that standard across professional and collegiate sports retail,” Gahagan said in a release. “The next evolution of that interaction will be driven by the omni-channel experience, and I’m thrilled to have this opportunity to help our partners leverage our world-class capabilities. The future for teams and fans alike is very exciting.”