Titans agree to pay a $7.2 million termination fee to part ways before the vendor’s contract was set to expire in 2024
The Tennesse Titans are not happy with Aramark. Amid complaints of cold food in the premium suites and the sale of alcohol to minors, the Titans have ended their contract with Aramark and are willing to pay millions to finalize the divorce.
Consultants with Food Service Matters reported a pattern of poor food quality, inadequate staffing within general concession areas that caused long lines, chronic food presentation issues in the club-level, and a “general lack of differentiation” between premium and general concessions areas,” according to the Tennessean.
After the Nov. 13 Packers-Titans game, Titans CEO and President Steve Underwood sent a notice of default to Aramark saying “it would be laughable” to describe the concession services by the adjectives used in Aramark’s contract — “first-class,” “professional,” “businesslike.”
“As you can well imagine, neither we nor our suite holders — who rank among our most valued patrons — are laughing,” Underwood wrote.
In 2014, the Titans hired Aramark to replace Centerplate and Aramak officials challenged the termination in Davidson County Chancery Court, but Chancellor Bill Young denied the company’s request last week for a temporary injunction. Both sides have agreed to arbitration proceedings.
The Titans will pay $7.2 million to terminate the contract, which partially repays Aramark for $14 million invested in the stadium since 2014.
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